Patxoca — Returns and refunds

If something is wrong with your order, or you need another size, contact us at info@patxoca.art. Please include your order number so we can help.

Changed your mind or need another size or colour?

You can cancel your purchase of our standard products without giving a reason by notifying us within 14 calendar days after you receive them.

For products ordered together but delivered separately, the withdrawal period ends 14 calendar days after you receive the last product.

This applies to our standard catalogue designs, including products printed after ordering and items bought at a reduced price.

Email info@patxoca.art or write to the address below with a clear statement that you wish to cancel. You may use the optional form at the end of this policy, but you do not have to.

Sending your notice before the deadline is sufficient. Your right to withdraw does not depend on us approving the request first.

Sending your return

Send the goods back within 14 calendar days after telling us you wish to cancel.

Return address:

Patxoca — Returns
Carrer de Mallorca 329, 3-2a
08037, Barcelona
Spain

Please include your order number and pack the item securely. Keep evidence of posting; a tracked service is recommended.

For a change-of-mind return, including a correctly supplied item that does not fit, you pay the direct return postage cost. We do not charge a restocking fee.

Please send returns to the address above, rather than to our production partner. Contact us before making a personal drop-off so we can agree arrangements.

Condition of returned items

You may try an item on and examine it as you would in a shop.

Please avoid wearing it beyond trying it on, washing it or damaging it. Where possible, return its tags and original packaging.

Missing packaging alone does not remove your right to return an item. If handling beyond what is necessary to assess it has reduced its value, we may make a proportionate deduction and explain the reason and calculation to you.

Your refund

We will refund you without undue delay and within 14 calendar days of receiving your withdrawal notice.

Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them, whichever happens first.

Refunds go to the original payment method unless you expressly agree otherwise, without a refund fee.

If you cancel the entire order, we also refund the cost of our least expensive standard delivery option available for that order. Extra charges for an optional express or upgraded delivery service are not refundable under a change-of-mind return.

For a partial return, we refund the returned goods and any delivery amount required by applicable law. We will explain the calculation.

Your payment provider may take additional time to display the refund after we issue it.

Different size or colour

We handle size and colour changes as a return and a new order.

Return the original item using the process above and place a new order for the size or colour you want. The new order’s price and delivery charges will be shown at checkout.

You may order the replacement before receiving your refund, but this means paying for the new order first. Availability is not reserved while a return is in progress.

If we sent a different item, size or colour from the one you ordered, the faulty or incorrect goods process below applies instead.

Damaged, defective or incorrect goods

Contact info@patxoca.art as soon as you notice a problem. Please describe it and, where possible, attach clear photographs of the item, the affected area and any relevant label.

For confirmed damage, defects or incorrect goods on arrival, we offer a free replacement or refund. If a return is necessary, we will arrange it or cover reasonable return postage. Contact us so we can provide instructions.

For faults that appear later, your statutory guarantee rights continue to apply. These include free repair or replacement and, where legally appropriate, a price reduction or refund.

The 14-day change-of-mind period does not limit your rights concerning faulty goods. Our production partner’s claim deadlines do not limit those rights either.

Missing deliveries

Contact us if your parcel has not arrived by its expected delivery date. We will investigate with the delivery provider and keep you updated.

For a confirmed lost parcel, we will offer a replacement at no additional charge or a refund of the missing goods and applicable delivery charge.

If tracking shows delivery but you have not received the parcel, please tell us so we can investigate the delivery evidence.

Your legal rights relating to delayed or missing delivery remain unaffected.

Cancelling before delivery

Contact us as soon as possible if you want to cancel. We will try to stop production or shipment.

If the parcel cannot be stopped, we will explain how to return it. Production having started does not remove withdrawal rights for our standard products.

Optional cancellation and return form

Complete and send this only if you wish to cancel your purchase and return the goods for a refund.

To: Patxoca returns
Email: info@patxoca.art

I would like to cancel my purchase and return the following items for a refund.

Items:
Order number, if available:
Ordered on / received on:
Customer name(s):
Customer address:
Date: