Patxoca — Terms and conditions

Effective date: [DATE]

Who we are

Patxoca is operated by Bendy Supplies Ltd, trading as Patxoca.

• Business address: 18 Breakspears Road, London, SE4 1UW

• Email: info@patxoca.art

These terms apply to consumer purchases through our online shop.

Our products

Patxoca creates apparel inspired by Barcelona’s neighbourhoods. We work with Printful to produce and deliver many orders, and may fulfil some orders from stock held in Barcelona. Patxoca remains your seller and point of contact.

Check the product description, size guide, colour and selected size before ordering. Screen settings can affect how colours appear, but this does not limit your rights if an item is faulty or materially different from its description.

Our standard designs are not personalised to individual customers. Printing an item after an order is placed does not remove the return rights described in our Returns and refunds policy.

Placing an order

Select your products and variants, review your basket, enter your delivery details and complete payment. You can correct your selections and details before submitting the order.

Orders can be placed in Catalan or English. We will email your order confirmation. Our contract with you begins when we send that confirmation.

We keep an electronic record of your order. Please retain your confirmation; you can contact us for a copy of your order details. You can save or print these terms.

If we discover a stock problem or an error affecting your order, we will contact you to agree a solution. We will not substitute products or increase an agreed price without your consent.

Prices and payment

Prices are shown in euros and include applicable taxes. Any delivery charge is shown before you pay. Payment is taken using the methods available at checkout.

Prices may change for future purchases. Changes do not affect an order already accepted.

Delivery

We deliver to the destinations offered at checkout. Available delivery options, charges and estimated timings are shown before purchase.

Some items are produced after ordering, so delivery estimates include production time where indicated. Orders may arrive in separate parcels.

Unless we expressly agree another delivery period with you, we will deliver within 30 calendar days of the contract being concluded.

If an agreed delivery deadline is missed, contact us. You can normally give us an additional reasonable period to deliver and cancel for a refund if we still fail to do so. Where the law allows immediate cancellation, including certain essential delivery deadlines, you do not need to provide extra time.

For delivery services we arrange, responsibility for the goods remains with us until you, or someone you nominate other than the carrier, receives them.

Please check your address carefully. If you spot an error, contact us promptly. We will explain any additional reshipping cost before asking you to agree to it.

Changes, cancellations and returns

Contact us promptly if you want to change or cancel an order. Production may begin quickly, so we cannot guarantee that an amendment will be possible.

Your statutory withdrawal rights still apply to our standard products. Our Returns and refunds policy explains how to return goods, request a refund or order a different size or colour.

Faulty or incorrect goods

You are entitled to goods that match their description and meet applicable legal standards.

For new goods covered by Spanish consumer law, we are responsible for qualifying lack of conformity that appears within three years of delivery. This is not a guarantee against ordinary wear, misuse or accidental damage unrelated to a product fault.

Legal remedies include repair or replacement and, where the legal conditions apply, a price reduction or refund. Remedies for qualifying faults are provided without charge and within a reasonable time, without significant inconvenience.

Contact Patxoca directly. Our arrangements with our suppliers do not reduce your rights.

Privacy

Our Privacy policy explains how we handle personal information when you browse, order or contact us.

Questions and complaints

Contact info@patxoca.art or write to our business address, including your order number and a description of the issue.

We will acknowledge your complaint and respond as soon as possible, and within one month. Official consumer complaint forms are available on request.

If the matter remains unresolved, you may contact your local consumer service or the Agència Catalana del Consum. This does not prevent you from using any other legal remedy available to you.

Applicable law and changes to these terms 

These terms are governed by Spanish law. This does not remove any mandatory consumer protection available to you under the law of your country of habitual residence where applicable.

Disputes may be brought before the courts competent under applicable consumer law.

Nothing in these terms excludes liability or restricts rights that cannot lawfully be excluded or restricted.

We may update these terms for future orders. The version applicable when your order was placed continues to govern that order.