Patxoca — Shipping policy

For questions about delivery, contact info@patxoca.art with your order number.

Where we deliver

We currently offer delivery within Spain, subject to availability for your address at checkout.

We are not currently offering international delivery.

How we fulfil orders

Most products are printed after you order and dispatched by our production partner, Printful. Some orders may be sent from stock held in Barcelona.

The dispatch location depends on the product and stock availability. A Barcelona delivery address does not necessarily mean your order will be dispatched from Barcelona.

Shipping charges

Our current standard shipping rates are:

• Printful T-shirts: €4.43.

• Products dispatched from Barcelona stock: €6.99.

The final shipping charge is shown at checkout before you pay. It may vary according to the items, quantities and fulfilment locations in your order. Orders containing items sent from different locations may include combined shipping charges.

We will not add a further shipping charge after purchase simply because your order is dispatched in separate parcels.

Production and delivery times

Printed-to-order products

These items need time for both production and shipping. The estimated total delivery time to Spain is up to 12 working days from ordering.

Products dispatched from Barcelona stock

Standard shipping is estimated at 3–5 working days after dispatch. Please allow 12 working days for us to prepare and send your order.

Working days exclude weekends and relevant public holidays. These timings are estimates. We will contact you if we become aware of a significant delay.

Unless we expressly agree a different delivery period with you, we will deliver within 30 calendar days of your order being accepted. Delivery estimates do not limit your statutory rights.

Tracking and separate parcels

We will send a shipping confirmation when your order is dispatched, including tracking details where available.

Some orders may arrive in separate parcels, particularly where items are sent from different locations. Each parcel may have its own tracking information and delivery date.

Incorrect addresses or unsuccessful delivery

Please check your delivery address before completing your order. If you notice an error, contact us as soon as possible. We will try to correct it, although changes may not be possible once processing or shipment has begun.

If a parcel is returned because the address supplied was incorrect or it was not collected, we will contact you to agree the next step. Where an additional reshipping charge applies, we will explain it before you agree to proceed.

This does not remove your statutory cancellation or refund rights. We will not charge you to correct a delivery problem caused by us or our fulfilment partner.

Delayed or missing parcels

If your order has not arrived by its expected delivery date, contact info@patxoca.art. We will investigate with our fulfilment partner or carrier and keep you updated.

If tracking shows delivery but you have not received the parcel, please check any delivery notice, collection point or person who may have accepted it, and let us know. We will investigate the delivery evidence.

For a confirmed lost parcel, we will offer a replacement at no additional charge or a refund of the missing goods and applicable delivery charge.

If we miss an agreed delivery deadline, you may normally give us an additional reasonable period to deliver. If we still fail to deliver, you can cancel for a refund. Where the law allows immediate cancellation, you do not need to give us additional time.

For delivery services we arrange, responsibility for the goods remains with us until you, or someone you nominate other than the carrier, receives them.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, contact info@patxoca.art. Please include your order number, a description of the problem and photographs where possible.

We will help resolve the issue under our Returns and refunds policy. You do not need to contact Printful yourself.

Returns

For information about changing your mind, ordering a different size or colour, or returning an item, please see our Returns and refunds policy.